Terms and Conditions

Quick Links: Terms of Use Policy | Returns and Exchanges Policy | Shipping Policy

Terms of Use Policy

By accessing any area of arrowleadership.org (the “Website”) including the Online Bookstore, the user acknowledges this notice, and agrees to the terms and conditions set out below. Except where stated otherwise, the term “Arrow Leadership” shall be deemed to include Arrow Leadership International Ministries and its affiliates, subsidiaries, successors and assigns.

Trademarks and Copyrights

All materials contained in the Arrow Leadership Websites (“Online Material”) are the copyrighted property of Arrow Leadership. All trademarks, service marks, and trade names are proprietary to Arrow Leadership. No Online Material from our Websites may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided that you:

  1. Retain all copyright, trademark and propriety notices,
  2. You make no modifications to the materials,
  3. You do not use the materials in a manner that suggests an association with any of our products, services, events or brands, and
  4. You do not download quantities of materials to a database, server, or personal computer for reuse for commercial purposes.

You may not, however, copy, reproduce, republish, upload, post, transmit or distribute our Online Material in any way or for any other purpose unless you get our written permission first. Neither may you add, delete, distort or misrepresent any content on the Arrow Leadership websites. Any attempts to modify any Online Material, or to defeat or circumvent our security features is prohibited.

Everything you download, any software, plus all files, all images incorporated in or generated by the software, and all data accompanying it, is considered licensed to you by Arrow Leadership or third-party licencors for your personal, non-commercial home use only. We do not transfer title of the software to you. That means that we retain full and complete title to the software and to all of the associated intellectual-property rights. You’re not allowed to redistribute or sell the material or to reverse-engineer, disassemble or otherwise convert it to any other form that people can use.

Disclaimer and limitation of liability

Arrow leadership will not be liable for any damages or injury that accompany or result from your use of any of its sites. These include (but are not limited to) damages or injury caused by any:

  • Use of (or inability to use) the sites
  • Use of (or inability to use) any site to which you hyperlink from our sites
  • Failure of our sites to perform in the manner you expected or desired
  • Error on our sites
  • Omission on our sites
  • Interruption of availability of our sites
  • Defect on our sites
  • Delay in operation or transmission of our sites
  • Computer virus or line failure

Please note that we are not liable for any damages, including:

  • Damages intended to compensate someone directly for a loss or injury
  • Damages reasonably expected to result from a loss or injury (known in legal terms as “consequential damages.”) Other miscellaneous damages and expenses resulting directly from a loss or injury (known in legal terms as “incidental damages.”).
  • We are not liable even if we’ve been negligent or if our authorized representative has been advised of the possibility of such damages or both.
  • Exception: certain provinces may not allow us to limit or exclude liability for these “incidental” or “consequential” damages. If you live in one of those provinces, the above limitation obviously would not apply which would mean that you might have the right to recover these types of damages.
  • However, in any event, our liability to you for all losses, damages, injuries, and claims of any and every kind (whether the damages are claimed under the terms of a contract, or claimed to be caused by negligence or other wrongful conduct, or they’re claimed under any other legal theory) will not be greater than the amount you paid to access our sites.
  • Price and availability information are subject to change without notice.
  • All prices quoted are in Canadian dollars.
  • Arrow leadership reserves the right to limit quantities.

Links to Other Sites

We sometimes provide referrals to and links to other World Wide Websites from our sites. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our sites. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in an Arrow Leadership-operated site or have moved to another site. Arrow Leadership is not responsible for the content or practices of third party sites that may be linked to our sites. When Arrow Leadership provides links or references to other Websites, no inference or assumption should be made and no representation should be inferred that Arrow Leadership is connected with, operates or controls these Websites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any Arrow Leadership site or endorsement, sponsorship or support of the ministry of Arrow Leadership, including its respective employees, agents or directors.

User generated content

Visitors may post product reviews and other communications, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of or contain political campaigning, commercial solicitation, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the posted content. Arrow Leadership reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. Arrow Leadership reserves the right notto publish, or to remove any content they deem, in their sole discretion, to be inappropriate for the website, for any reason whatsoever.

If you do post content, and unless we indicate otherwise, you grant Arrow Leadership a non-exclusive, royalty-free, perpetual, irrevocable right to use, produce, reproduce, modify, adapt, publish, perform, sub-license, translate, distribute, communicate to the public by telecommunications and display such content throughout the world in any media. You grant Arrow Leadership the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Arrow Leadership for all claims resulting from content you supply. Arrow Leadership has the right but not the obligation to monitor and edit or remove any activity or content. Arrow Leadership takes no responsibility and assumes no liability for any content posted by you or any third party.

Any Content expressed or made available by third parties, including any other user of the Website, are those of the respective third parties and not of Arrow Leadership or its licencors, or any of its officers, directors, employees or agents.

Governing Law and Jurisdiction

The Website and the Online Bookstore (excluding linked websites) are controlled by Arrow Leadership from its offices within the Province of British Columbia, Canada. The Website can be accessed from all the provinces and territories of Canada, as well as from other countries around the world. As each of these jurisdictions have laws that may differ from the Province of British Columbia, by accessing the Website, the User agrees that all matters relating to access to, or use of, the Website, or any other hyper-linked website, shall be governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. The User also agrees and hereby submits to the exclusive personal jurisdiction and venue of the courts of the Province of British Columbia and acknowledges that the User does so voluntarily and is responsible for complying with local laws.

Returns and Exchanges Policy

Arrow Leadership wants you to be happy with your purchase. If you are not completely satisfied with any item, you may return it within30 days of shipment for a full refund.

Damaged orders

If your order arrives in a damaged condition, please call us at 1-877-262-7769 for a replacement (when possible) or full refund (including final sale items).
We ask that you do not return damaged resources to us. Simplify notify us, and we will send you a replacement product as soon as possible. Arrow Leadership will assume responsibility for any costs incurred in the mailing of replacement resources.

To return items for exchange or refund

  1. 1. Return new books, unopened kits and packages in their original condition. Use the original packaging if possible.
  2. 2. Include the packing slip.
  3. 3. Indicate the reason for returning the item and whether a refund or exchange is requested.
  4. 4. Return the item within30 days of the shipment date (as indicated on the packing slip).

Shipping charges for returns and exchanges

The customer is responsible for sending and return shipping charges unless: a.) Arrow Leadership made an error in the processing or shipping of your order, or; b.) if the product was defective or damaged.

If the error was made by Arrow Leadership, we will send you a return shipping label, with postage included, once you have notified us of the error. Preferably, we will send you the shipping label via email, as you will receive the label immediately. However, if you do not have an email address, the return shipping label will be sent to you via Canada Post; this could take 7-10 days.

Shipping Policy

General Shipping Information

Shipping is charged at the time of purchase. All orders are processed and shipped within two business days. You will receive a confirmation email from store@arrowleadership.org to confirm your order and notify you that your order has shipped.

Shipping within Canada:

  1. 1. Regular Parcel Post – 3-10 business days. Shipping costs are based on the kind and number of items and are subject to change.
  2. 2. Expedited Shipping – To arrange for expedited shipping please contact Arrow Leadership at 877-262-7769

If the carrier attempts to make a delivery and no one is home, they may look for a safe place to leave your package, such as a porch, garage or security desk. Otherwise, they’ll leave a delivery notice indicating where and when you can pick up your package – typically at your local postal outlet.

Shipping to the United States:

Regular Parcel Post – 5-10 business days (some exceptions apply). No weekend delivery. Shipping costs are based on the kind and number of items and are subject to change.

Any duties or taxes levied against packages arriving from outside the United States are determined by U.S. Customs and Immigration and are the responsibility of the recipient.

Tracking your package:

If we have your email address, you will receive an email with a Canada Post tracking number when your package is shipped from our location. You may use this number on the Canada Post website to see exactly where your package is throughout the shipping/delivery process.

Shipping charges for returns and exchanges:

The customer is responsible for sending and return shipping charges unless: a.) Arrow Leadership made an error in the processing or shipping of your order, or; b.) if the product was defective or damaged.

If the error was made by Arrow Leadership, we will send you a return shipping label, with postage included, once you have notified us of the error. Preferably, we will send you the shipping label via email, as you will receive the label immediately. However, if you do not have an email address, the return shipping label will be sent to you via Canada Post; this could take 7-10 days.